Business Processes
It’s All About the Deliverables
To deliver at the right time and quality to the customer is possible only if the people working on projects have good conditions for doing proper work. Good conditions involve organisation, processes, training, good planning and the like.
Any business process should be defined based on the required outcome or end deliverable. A deliverable could be a product, a service, a sales offer, documentation etcetera.In any case, the deliverable must be delivered to a receiving party at the required time and quality. The receiver can be a colleague who shall use the deliverable in her work, a customer, authorities or other important stakeholders.
Therefore, we design processes starting from the end deliverables and working backwards to the starting point.
Our focus in process design is the handover. There are usually several handovers internally and externally and each handover is critical.
Respect for Knowledge.
Designing processes must be done with involvement of the people working with the processes. Process design is not about telling skilled people how to do their job. It is about using their experiences and knowledge to improve on the workflow to minimize the number of handovers and to ensure efficient handovers.
